Refund policy

Thank you for shopping with FEEL GOOD NATURE (“we,” “us,” or “our”). We value your trust and aim to ensure you are completely satisfied with your purchase of our hair care and Ayurvedic products. Please read this policy carefully to understand our procedures regarding returns, exchanges, and refunds. 

 

  1. Eligibility for Return 

Due to the nature of our products (personal care, Ayurvedic, and hygiene-related items), returns are accepted only under the following conditions: 

• You received a damaged, defective, or incorrect product. 

• The product is unused, unopened, and in its original packaging. 

• The return request is raised within [48 HOURS] of delivery. We cannot accept returns for products that have been opened, used, or tampered with due to hygiene and safety reasons. 

 

  1. Return Process 

If you wish to return an eligible item: 

Email us feelgoodnature6666@gmail.com or contact us at +919411906666 within [1 day] of receiving your order. 

  1. Provide your order number, reason for return, and images of the product and packaging (if damaged or defective). 

  1. Our team will review your request and, if approved, guide you through the return shipping process. Please ensure the product is securely packed to prevent damage during return transit. 

  

  1. Refunds 

Once your returned item is received and inspected, we will notify you via email about the status of your refund. 

• Approved refunds will be processed to your original payment method within [5–10 business days]. 

• Shipping charges (if any) are non-refundable. 

• If you received free shipping, a nominal fee may be deducted from your refund. In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit after confirmation. 

  

  1. Non-Returnable / Non-Refundable Items 

We cannot accept returns or refunds for: 

• Opened or used products 

• Items not purchased directly from our website 

• Products damaged due to misuse, negligence, or improper storage 

• Discounted or promotional items (unless defective) 

  

  1. Damaged or Wrong Product Received 

If you receive a damaged, defective, or incorrect item: 

• Report the issue within [48 hours] of delivery. 

• Share clear photos/videos of the product and packaging. 

• Once verified, we will arrange a replacement or refund as per your preference. 

 

  1. Order Cancellation 

Orders can be cancelled before dispatch by contacting us at feelgoodnature6666@gmail.com. 

• Once shipped, the order cannot be cancelled. 

• Prepaid orders cancelled before dispatch will be refunded to the original payment method. 
  

  1. Exchange Policy 

Currently, we do not offer direct product exchanges. If you wish to exchange an item, please return the eligible product and place a new order.